Security & Network Operations Centre

As the enterprise IT environment becomes more geographically dispersed and the number of remote users increases, the need to manage and support these vital business resources from afar becomes crucial. If remote resources are not managed quickly, efficiently and reliably, business performance may not reach its potential. When aspects of enterprise security are outsource to a vendor – which is happening more often now - we get Managed Security Service. Our customers appreciate and will gladly attest to the high level of professional and personal care they receive when dealing with Gemini Communication Ltd.

Security & Network Operating Center (SNOC) is a state of art division equipped with latest applications and gadgets, functional in Chennai, Gemini Communication Limited. SNOC is used for monitoring the network gadgets based on service level agreements(SLA's).

NOC sits on your network from a remote site like a watchdog and monitors your network round the clock 24 X 7 X 365 and pro-actively manages your network. The latest applications running from the NOC can identify the systems in your network, provide patch management, desktop management, anti virus update, Disk usage patters, and Internet bandwidth management services. NOC can identify potential faults well before it can happen. IT can also identify potential performance bottlenecks and helps in optimizing the network performance.

NOC provides customers the expertise of ITIL certified experienced staff.

Market Analysis – Need for Remote Network & Security Management:

• Businesses are turning to IT for sustained competitive advantage and customer retention
• IT is becoming more and more IP / Web enabled and managing is increasingly complex
• Application Availability and delivery over Network is more important than Network uptime
• SLA ’s are driving investment decisions in IT
• Enterprise applications like Core banking solutions, ERP, VoIP, Citrix, e-governance
• Quality of Services i.e. growing e-business imperatives to automate business activities
• Effective monitoring of communication networks
• Optimum utilization of technology resources
• Retention of highly skilled tech management people
• Save capital & running cost

How we deliver?

Gemini SNOC leverages its services delivery architecture to securely deliver services to quickly improve and maintain the performance and availability of Network and their infrastructure. For the most secure problem resolution, Gemini SNOC has created Technology Teams, which are teams of IT experts versed in Network troubleshooting and management problems. Our Technology team works on 24x7 basis from our NOC at Chennai, India and exclusively focus on basic administration and problem resolution. For every technology team, there will be a technology manager who co-ordinates, troubleshoots and manages all activities to ensure the fastest time to resolve any issue.

ITSM Best Practices:

Gemini SNOC system administration, incident and problem resolution processes are framed on IT Service Management Best Practices (ITSM) principles. The IT Infrastructure Library (ITIL) provides a set of guidelines for today’s businesses, describing an integrated, process-based, best practices framework to enable organizations to achieve those optimal environments. ITIL helps to identify gaps in service management performance and costs savings through benchmarking against industry-proven best practices, which lay the foundation for a true managing on-demand environment.

Gemini SNOC embraces ITIL best practices, enabling organizations like yours to optimize IT services in their complex environments to effectively deliver the value of an on-demand infrastructure. CA Technology Services has the ability to deliver on these promises by offering access to a global network of certified professionals with deep technical expertise, industry-proven methodologies and education opportunities.

Benefits

While infrastructure management is becoming increasingly crucial, enterprises find it difficult to acquire requisite skills for such jobs, especially when the applications are constantly increasing and the network load is mounting with the growth in the number of users. Now, it has become difficult for the CIO to plan for a dynamically changing technology environment. So they prefer to adopt the Managed Services option for running their business processes smoothly.

Gemini SNOC offers customers with an outsourced solution for finding and fixing critical application and infrastructure management problems before they cause downtime. Gemini SNOC’s value empower customers to focus on their business objectives, and not on the day-to-day task of managing an application and IT infrastructure.

Managed Services at a Glance:

• Enterprises outsource their technology management tasks such as 24x7 IT infrastructure monitoring, network management, system performance, IT Inventory & Asset management, system performance, and security to specialized companies
• Onsite and remote management services are provided from the SNOC

Customer Advantages:

• High Quality of Services for IT Infrastructure management tasks from professionally competent service providers
• Assured availability, security, scalability, reliability and performance of IT operations
• Availability of highly skilled manpower
• Constantly upgraded technology
• Availability of highly skilled manpower
• More focus on core business objectives
• Ensures
• Accountability & Reliability
• Quicker RoI
• Server, Application & Network Support
• Access to best of breed technical resource
• No compromise on your business needs and security
• Guaranteed uptime
• Peace of mind…

Value Proposition:

DELIVARABLES

Network Operations Management  

• Remote IT Infrastructure maintenance
• Real-time monitoring of critical equipments
• Critical WAN Link Monitoring
• Network Device Health Check
• LAN Monitoring
• Configuration Management
• Network Documentation
• Root Cause Analysis
• Network usage trending and planning
• Help desk

Desktop Management Service

• Asset Management and Tracking
• End user PC administration through Remote Control
• Managed Software Delivery
• Desktop Migration including personal setting

Server and Application Management

• Server Management Service

• Server Administration for Windows and Linux flavours, Support for Domain Server, DNS and DHCP Servers.

• Web server Management Service

• Support for IIS, Tomcat, Apache Web Servers
• Server Load Balancing for better end user performance
• Secured Access for Resources in a Portal Environment

• Advanced Services

• Availability and Performance Monitor
• Response Time Analysis
• Server Capacity Planning and Application Performance Monitoring

• Mail Management Service

• Installation and Configuration of New Mail Server / Maintenance of Existing Mail Server
• Support for MS Exchange, Lotus Notes, Linux Mail Servers

• Mail Server Administration

• Mail Server Administration
• User Account Management
• Mail Backup and Transaction reports
• Mail Queue Management
• Managing Client transaction and Mail boxes
• Ensuring Policy compliance for Mailing

• Database Service

• Migration Support
• Maintenance of Database servers
• Administration Service

Storage Management Service

• Off site NAS backup Facility
• Storage and Backup management
• Mail Backup Solution
• Server Consolidation and Storage Planning
• Disaster Recovery Planning

Secure IT

• Build and Maintenance of IT Security Infrastructure
• Desktop Antivirus and Antispyware
• Gateway Antivirus
• Firewall
• Server OS Hardening
• Content Filtering
• Anti Spam
• Security Patch Management
• IDS and IPS
• Hardening of Servers
• Hardening of Router, Firewall, Networking components

Secure Services

• Penetration testing
• Secure Audit – Security Audit Services
• Vulnerability Assessment
• Ethical Hacking Services
• Security Management Services – Managing all levels of Security Devices to provide end to end Network Security
• Compliance Service – Audit with the goal of ensuring the compliance to the standards